How does OSB Group support vulnerable customers
As an FCA regulated lender, we’re committed to ensuring vulnerable customers receive consistently fair treatment so they experience outcomes as good as those received by other customers.
Here are just some of ways we can support your vulnerable customers:
- We treat every customer as an individual and will do everything we can to understand and support their needs.
- We promise to remain open and approachable, and to listen and respond to our customers with sensitivity and respect.
- Our colleagues have received specialist training to ensure customers are treated with sensitivity, respect and compassion.
- Our systems and internal processes are flexible to ensure customers’ individual needs are considered in an appropriate and sensitive manner.
- Our policies, products and services are regularly reviewed and updated, to help improve the overall customer experience.
- Our communications will remain clear, accessible and easy to understand.